Use the credentials in your activation message for the player you are setting up. Ordering on this website does not create a website password account.
From CatchON TV · Updated 2026-10-15
After paying for a new subscription
Save the payment reference and check the messages associated with your order. If you have paid but have no activation details, ask support to confirm the order status before buying again.
Match the credentials to the login form
A player may request a username, password, and server address, or it may accept a playlist URL or activation code. Use the complete format supplied for that player. Do not paste a playlist into a password field or guess a server address.
Check small entry errors
Copy credentials carefully, including the correct case. Remove accidental spaces at the start or end and check that your device has the correct date and time. Avoid repeatedly resetting a working setup while waiting for help.
Keep account details private
Provide your order reference, device model, and the error shown when asking for help. Share credentials only through the approved support conversation when needed. Public screenshots should hide passwords and playlist addresses.
Which login screen are you looking at?
| The player asks for | What to enter |
|---|---|
| Username, password, and server address | Copy each value into its own field from the activation message. |
| Playlist or M3U URL | Use the complete playlist address supplied for your account, including its query string. |
| Activation code or device identifier | Follow the instructions for that specific player; a username is not an activation code. |
If your message supplies a different format from the one on screen, send support the player name and a screenshot with private details hidden. Buying a second subscription will not fix a mismatched login form.