The CatchON TV guidebook
A little clarity before you press play.
Choose the right plan, understand your account, and solve common playback problems. Start with the question you have today.
Choosing a plan
Make the subscription fit your household.
How many CatchON TV connections do you need?
Work out how many screens play at once, compare household examples, and choose the right CatchON TV connection count.
Open guide ↗What to check before you subscribe
Before buying CatchON TV, check your device, channels, simultaneous screens, full USD price, refund terms, and activation steps.
Open guide ↗Account help
Keep your account moving.
Find the right CatchON TV login.
Find your CatchON TV activation details, match them to your player’s login fields, and fix common sign-in mistakes.
Open guide ↗Renew the account you already use.
Renew your existing CatchON TV account: check the expiry date, choose the term and screen count, and confirm the extension.
Open guide ↗Troubleshooting
Get back to watching.
Find out where playback is failing.
CatchON TV not working? Check login errors, buffering, missing channels, and active screens before changing your player settings.
Open guide ↗When the TV guide is missing or out of time.
Check guide settings, timezone, refresh status, and whether the problem affects one channel or the whole guide.
Open guide ↗Check the connection behind your stream.
Check CatchON TV buffering on Wi-Fi or Ethernet, test your streaming device, and spot downloads that compete for your connection.
Open guide ↗