Questions & answers
CatchON TV FAQs
Find answers about choosing a plan, setting up a device, and getting help with your account.
What is CatchON TV?
CatchON TV offers subscription choices for live television and on-demand viewing through compatible devices. Choose a term and the number of streams you need at the same time. Check current content availability before ordering.
What should I check before buying CatchON TV?
Confirm your device and player, the channels that matter to you, the full-term price, and the activation process. Read the order policies and keep your payment reference.
How much does a CatchON TV subscription cost?
Plans start at $40 for three months with one simultaneous connection. The price comparison lists every term from three to 24 months and options for one to five simultaneous streams. Prices are total amounts in USD.
Which devices does CatchON TV work on?
Setup depends on the device model and installed player. Start with the device tutorial for Fire TV, Android TV, Apple TV, Samsung, LG, or Kodi, then confirm compatibility with support.
How fast is CatchON TV activation?
Activation follows payment confirmation. Keep your order reference and contact support for the status of your order; a payment receipt and working account credentials are separate steps.
What internet speed do I need for CatchON TV?
Requirements vary with picture quality and the number of active streams. Test on your actual device and network, compare Wi-Fi with Ethernet where available, and check whether other traffic is using the connection.
Can I stream on more than one device?
Yes, when the selected plan allows enough simultaneous connections. A three-connection plan allows up to three devices to stream at once. Installed devices and active streams are different counts.
Where do I find my login details?
Use the credentials supplied in your activation message. This website has no customer password form. For a missing activation message, contact support with the order reference and device model.
How do I renew my subscription?
Contact support before ordering again. Identify the existing account, confirm its expiry date, and state the term and connection count you want so the correct account can be extended.
Is every listed channel available?
The channel list is a dated inventory, not a guarantee of current access. Ask support to confirm a specific network, event, language, or picture quality when it affects your purchase.
How can I contact support?
Our WhatsApp support is available 24/7. Use the chat button or Contact page on catchontv.us.com. Include an order reference for billing questions or your device, player, and error message for playback help. Never send your full card details or post account passwords.