Policies
Refund Policy
This Refund Policy explains when refunds are available for CatchON TV subscriptions. CatchON TV is a digital subscription, so the conditions below apply.
Policy version: July 2025
1. Eligibility
Refund requests are considered when the service cannot be made to work and our support team is unable to resolve the issue within a reasonable time. To be eligible you must contact support and allow us to troubleshoot first.
2. Not eligible
Refunds are generally not available when:
- The issue is caused by your internet connection, device, or a third-party app.
- You simply changed your mind after the subscription was activated.
- A specific channel or event is temporarily unavailable due to provider/licensing changes.
- The account was suspended for breach of the Terms of Service.
3. How to request
Contact our 24/7 support with your order details and a description of the problem. Approved refunds are issued to the original payment method within a reasonable processing period.
4. Contact
Questions? Contact the CatchON TV team via the Contact page or WhatsApp support.