Begin a renewal by identifying the existing account with support. Confirm the extension details before paying so you do not accidentally create a separate subscription.
From CatchON TV · Updated 2026-10-15
Identify the existing account
Find the receipt for your current subscription and note its order reference. Contact the team through catchontv.us.com with that reference and the renewal request. Keep your current player configuration available.
Confirm the extension
Ask when the current subscription expires, which term will be added, and how many simultaneous connections it will include. If you need more or fewer simultaneous streams, agree on that change before using a payment link.
After the renewal is confirmed
Keep the new receipt and check the updated expiry information. Test playback on one device first. Ask whether your existing credentials remain valid before replacing them in every player.
If playback stops while renewing
Send the payment reference and the exact message shown by your player. A payment receipt alone does not establish that an account extension has completed. Avoid duplicate orders while support checks the account.
A renewal message you can use
Hi, I’d like to renew my existing account. My previous order reference is [reference]. I’d like [number] months with [number] simultaneous connections. Please confirm my current expiry date, the renewal total, and whether I should keep my current login.
Replace the bracketed details before sending. After the renewal, check that the expiry date changed on the account you already use. If it did not, send both receipt references in the same support conversation.