1. Identify the platform
Note the television brand, model, year, and operating system. An Android installer will not work on a television running a different platform.
Device setup
Samsung and LG televisions use different app platforms. Start with your model and the player available for it.
Note the television brand, model, year, and operating system. An Android installer will not work on a television running a different platform.
Look in the television’s app store and confirm compatibility with support. Some players require a separate licence or device registration.
If the player uses a device identifier, share it through support when requested. Keep the subscription credentials private and test playback before configuring more screens.
The same plan choices apply across compatible devices. Count simultaneous streams before selecting your subscription.
See full pricingKeep your account details and current settings available. For device-specific questions, tell support the exact model and player version.
Talk to support